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Company Overview: MumSafe is committed to empowering mothers by connecting them with certified pre and postnatal exercise professionals. Our mission is to support mothers through safe, effective fitness guidance while fostering a global network of qualified trainers. 

This is your opportunity to contribute toward changing the landscape for mums in the fitness industry.

Working closely with our founder and within an intimate team, bring your skills in communication, planning and collaboration to this role to truly make a difference.

We are seeking a versatile Client Care and Business Development Co-ordinator to enhance client experiences, drive business growth, and manage impactful events.

This role is for you if you:

• Are energetic, proactive & self motivated
• Are driven by attention to detail
• Have excellent communication, organisational, and problem-solving skills.
• Are passionate about supporting mothers and promoting health.
• Are fuelled by creating & leading change

Roles and responsibilities include:

• Client Care: Oversee and improve the client care process, ensuring a positive and supportive experience for all members and trainers.
• Planning & Execution: Plan, organise, and execute events, workshops, and webinars that align with MumSafe’s mission and goals.
• Community Building: Foster a strong community among trainers and clients through engaging activities and communication. 
• Feedback & Improvement: Collect and analyse client feedback to identify areas for improvement, implementing strategies to enhance satisfaction and retention. 
• Resource Development: Create and manage resources and materials to support client care and event initiatives.
• Reporting & Analysis Monitor and report on client care metrics and event outcomes, providing insights for continuous improvement.

• Strategic Partnerships: Identify and establish partnerships with private OBs, midwives, and healthcare organisations to enhance MumSafe's offerings and visibility.

•  Market Expansion: Drive the expansion of our trainer network & awareness of the MumSafe brand amongst mums themselves.

• General support as and when it arises.

Further details:

• Three years experience in client care, partnerships, business development or a related field, preferably within the fitness, healthcare or mum-industry.

• Impactful Work: Contribute to a meaningful mission that supports mothers and promotes health.
• The ideal candidate will be based in QLD, Gold Coast is a bonus.
• Working hours are flexible within 9am-4pm. (will not suit someone wanting to work evenings or ad-hoc hours.)
• You must be available for a regular weekly meeting 
• Permanent part-time employment
• We support holidays or reduced hours during school holidays and extended holidays over the long Christmas break.
• We uphold strong boundaries; we do not expect you to be available outside of your work hours.

 How to Apply

• Send an email to [email protected] with "I want to work with you" in the subject line
• Include your most recent CV & experience
• Include a cover letter/email detailing WHY you feel you would be a great fit for this role, your journey so far, how you see your skills & experience will fit for this role and your BEST idea for business growth or client satisfaction within MumSafe.
• Your current availability, situation, family life etc

We look forward to hearing from you!

First round applications close 5pm FRIDAY 22nd November